​TERMS OF SALE

1. CONTACT US
For all inquiries please contact us via email at CustomerService@TealHouseInc.com. Please note we are available Monday-Friday from 10AM-5PM (CST) excluding holidays.

2. Descriptions of Products and Services
The Company attempts to provide accurate descriptions and visual representations of all products displayed on the Site. However, the Company makes no representation or warranty whatsoever as to the reliability, accuracy, timeliness, usefulness or completeness of any information or graphic images on the Site or available through the Services.

3. Availability of Products and Services
The products and Services offered on the Site may not be available or accessible in your particular state or locality.

The reference to the products and the Services on the Site does not imply or warrant that any specific product or Service will be available at any time in your particular location.

Furthermore, the Company reserves the right to alter, modify, add or discontinue completely any of the products or Services, temporarily or permanently, at any time, in its sole discretion, without notice and without liability.

The products offered for sale and sold through the Site are intended for your personal use only, and not for resale.

By placing an order through the Site, you warrant that you are purchasing the product(s) only for personal use. The Company, in its sole discretion, reserves the right to refuse to fill any orders which it believes are intended for resale.

4. RETURN POLICY
The below Online Purchase and Return Information governs purchases made through the TealHouse Inc. website.

Please note that at this time all merchandise purchased online and in-person must be returned and/or exchanged via USPS mail.

Please note any item deemed final sale or on the product page cannot be returned.

Please note any item that has been discounted is considered final sale and cannot be returned.

4.1. Return Policy
For online and in-person purchases TealHouse Inc. will accept merchandise in its original condition for refund/exchange when accompanied by the original invoice. 

Returned merchandise must also include the original shoe box, dust bags, and heel caps and must be returned to us within 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order). Shipping costs are non–refundable.

We strongly advise all customers to check merchandise thoroughly upon delivery before wearing and before disposing of any original packaging. For any discrepancies with your order please contact us immediately.

All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our teal bottom soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The teal bottom sole must be in perfect condition. Returning shoes of which the soles appear damaged may result in a refurbishment fee or may be refused if unable to be refurbished for sale. 

4.2. Return Instructions
Instructions for returning merchandise are included with each shipment:

Contact us via email at CustomerService@TealHouseInc.com as follows: 
  •     On the subject line include the word “Return Order” followed a dash, your order number, and first and last name (ie: Return Order # 00001 - Amy Smith).
  •     In the body include a description for the return, images of the product, and your contact information (email, phone number, and address).

Once received our team will review and send you a confirmation via email. 
  •     If approved you will receive an email with additional return instructions. 
  •     If you are located in the United States you will receive a shipping label
  •     If you are not located in the United States you will be responsible for your own shipping, and insurance.
  •     You must return your shoes within 14 days of receiving your return approval.

When returning your purchase ensure the following are included in the box: 
  •     Original receipt. You may also print and include your order confirmation email.
  •     Include the original box (DO NOT USE AS SHIPPING BOX) and dust bags.
  •     Place all items in an appropriate shipping box and affix our prepaid return label.
  •     Keep a record of your tracking number.
  •     Drop off your package at a staffed shipping store and collect a receipt for your records. Do not use a drop box location for security.

Please note that TealHouse Inc. reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund will not be granted.

TealHouse Inc. will not assume responsibility for reimbursement or compensation in the event a return package is lost, stolen or mishandled. Please keep all tracking details for your records.

4.3. Refunds and Processing Time
Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once your return has been processed. Once your return is received it will be inspected. If the condition of the merchandise is acceptable then a credit will be issued to the original form of payment within 10 business days of receipt. Please note that depending on your financial institution, it may take additional 2-10 business days for the credit to post to your account.


5. EXCHANGES
TealHouse Inc. will accept merchandise in its original condition for an exchange when accompanied by the original receipt. Returned merchandise must include the original shoe box, and dust bags and must be returned to us within 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order).

Please follow all of the procedures and requirements above to return your merchandise to our facility. We can facilitate a onetime direct exchange on an order upon request. A direct exchange can only be facilitated for a different size of the same style, or for another item of the exact same value. An exchange is subject to availability of the requested item at the time of processing and we will do our best to ensure your request is satisfied. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment. We offer free ground shipping on your exchanged item(s). Please contact an online representative to confirm your exchange request via email at CustomerService@TealHouseInc.com.

Alternatively, you may submit a new order as your exchange, and your original purchase will be refunded to the original form of payment. If the right size, style, or color is not available online, please contact us for further assistance.


6. ORDER PROCESSING AND DELIVERY
For security reasons, TealHouse Inc. online purchases will require an adult signature upon delivery. All purchases are shipped via USPS. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through USPS.

We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package. TealHouse Inc. cannot be responsible for unanticipated delays.

All orders are subject to review and TealHouse Inc. reserves the right to request additional identification information and to ship the order to the billing address. The billing information provided must be able to be verified and must match what your bank has on file. Please ensure the card holder is available to confirm the order details. When you place an order on our website, we will only charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will be charged at the time you submit your order. Order processing time begins 48-72 business hours after an order has been submitted.

7. SHIPPING METHODS AND FEES
All orders shall be shipped via USPS. Ground shipping is included with your purchase. International shipping is available for $125. 

8. TRACKING
We will provide a link for you to track the progress of your package in your shipment confirmation email. An email confirmation is automatically emailed to once your purchase has been shipped.

For security reasons, we cannot reroute your package to a new address. Should you not be available to sign for your package, we can arrange a will call at your local USPS facility on your behalf.

TealHouse Inc. assumes no responsibility after a package has been signed for. It is not required that the cardholder sign for the package, but rather anyone at your requested shipping address over the age of 18. Once you have received your order, if you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to CustomerService@TealHouseInc.com.

9. PURCHASING
Based on availability orders can be placed online directly though TealHouseInc.com or in person at one of our events. Online purchases may be made by residents of the U.S. for delivery to clients in the U.S., including Alaska and Hawaii.

We are unable to deliver online purchases to other places at this time.

10. PROMOTION CODE
Any promotion code issued to you cannot be transferred onto a new order and we do not offer a cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.

11. PRODUCT AVAILABILITY
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain styles. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. We reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders.

11.1. Pre-Orders
Please note that product arrival dates are estimates and are not guaranteed due to varying production and shipment time frames. We will inform you if for any reason your order fulfillment is delayed or cannot be completed. Please note that your credit card will be charged at the time of your order. Orders are processed and delivered Monday through Friday, excluding holidays.

12. CHANGES/CANCELLATIONS
Please be advised that if you wish to cancel or modify your order, please send an email as soon as possible to CustomerService@TealHouseInc.com. We will make every effort to accommodate your request. However, once an order has been submitted and has begun processing we cannot guarantee the purchase can be cancelled or modified to

13. PRICING
Prices displayed on the TealHouse Inc. website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you within 48 hours, we will treat the order as cancelled. You agree that the risk of loss or damage to products you order from this website passes to you on delivery of the products, provided that we have received payment in full for the products.

14. PAYMENT
TealHouse Inc. accepts the following forms of payment for online purchases:
  •     Visa
  •     Mastercard
  •     American Express
  •     Discover
  •     PayPal

15. SALES TAX
State laws require that we charge applicable sales tax on orders shipped to any state where our corporation has a retail presence. TealHouse Inc. is registered to collect sales and use taxes in all states which impose such a tax. Some states also assess sales tax on shipping and handling charges. Your sales tax will be automatically calculated and added to your order during checkout. The actual sales tax will be calculated when your order is placed and may vary from the estimated tax.

16. ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.